FAQ

• Most items in airsoft are MAP protected, or "Minimum Advertised Price". This means the product is the lowest price at which we can advertise without facing any penalties from the manufacturer or wholesaler. Products that are MAP-protected will have a MAP Badge in the description. If you are trying to apply the code to one of these items, the discount will not be applied. Bundles are also excluded from further discounts as these packages are already discounted as a bundle. We cannot provide further discounts to these as the buyers are already getting a deal with these packages.

• The offer may be expired

• Sometimes we label products as "Pre-Order" with their expected release date from the manufacturer. Pre-Orders are for customers who want to purchase the item before it's physically available. We also offer pre-order options for our popular items so customers can reserve them in advance.
  

If you have an online pickup order, simply arrive at our front retail door and press the door bell during the above times and an employee will be out to meet you shortly.

Customers picking up orders will be required to bring a legal form of identification in order to have the package released. Failure to do so may result in your goods being withheld.

Please note that additional shopping will not be allowed unless it's during our Retail Showroom hours listed above.

Please wait for confirmation saying that your order is ready for pickup before coming in. You will receive a tracking email shows the following for your tracking: "Your order is ready for pickup!"

Boneyard airsoft guns are typically airsoft guns that no longer meet our standard as being a "new" airsoft gun. These may be returned, defective, discontinued, or damaged. Since they are sold at below cost, they are sold "as is" with no returns. Each product will have a detailed description. Boneyard guns are for those looking for replacement parts, etc.

• We have a 30-day return policy that goes into effect from the date you receive the item. The customer is responsible for return shipping. Need to make a return? Please reach out directly to our customer support team. For damaged or non-functioning parts: some products carried by Amped Airsoft offer manufacturer warranties. In the event of an issue please contact the manufacturer first or we will assist you in contacting them. Most manufacturers prefer to interface with customers directly when it comes to resolving issues with their products. The Amped Airsoft warranty does not cover any products other than our own. All refunds will be issued as store credit.

The UPS Worldwide Economy service is a low-cost deferred international small parcel service designed for low-weight, low-value shipments.

We are pleased to offer this shipping method as an affordable way to get smaller orders shipped at a lower cost. You will be provided with a tracking number once your order is processed. After this, it will be combined with other orders using UPS WWE and sent to a UPS facility. Once it is sorted there, your tracking will update. Final delivery is usually handled by your local postal system. Import duties & taxes will apply. This service is limited to packages under 2kg.

UPS SurePost is an economy, residential, ground service.

This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.

In the events of a damaged or missing products please follow these steps:

1. Please take pictures of the damaged products, packaging, and a copy of your invoice.
2. Reference the Shipping Insurance Policies section below to get a claim filed.
3. Contact Amped Airsoft with any further issues or questions.

If your transaction was declined you may see a “Authorization” charge on your account. This is purely an authorization, funds do not transfer until later. If your card was declined by our systems then the “Authorization” will fall off, and no money will be charged to your account.

Once you've placed your order, we will provide you with an estimated timeframe for when your build will be completed. Please keep in mind that the ETA is measured in business days and it is only an estimation, so there is a possibility that it may take longer than expected.

Our repair services are limited to Amped Custom HPA builds only. For any other airsoft guns or parts, we suggest contacting the manufacturer or another airsoft tech company.

We do not. We usually recommend the HopUp airsoft app for your buy/sell/trades. Or getting involved in your local community. We hold a swap meet once or twice a year usually!

Before sending any replica for installation services through the website, make sure to obtain prior authorization from a customer service representative. If you fail to do so, Amped Airsoft LLC will reject your package, and you will be responsible for the return shipping charges.

Please contact our support team to coordinate.

All Amped Custom Builds come with a 1 year limited warranty. If there are any issues with your custom product, please reach out to sales@ampedairsoft.com. Any tampering/modifying/unauthorized tech work that is done to your prodcut can and will void any warranties in place. 

Airsoft, which is also known as the survival game, originated in Japan during the early 1970s. Over time, it has gained worldwide popularity as a recreational, team-based shooting sport. Players engage in mock military combat using air-powered replicas of real firearms. The objective of the game is to eliminate opposing players by shooting them with spherical 6mm plastic BBs fired from airsoft guns.

Airsoft guns can be safe if used responsibly and with proper protective gear. It's crucial to always wear eye and face protection. Additionally, one must adhere to local laws and regulations while using airsoft guns.

Airsoft is played in designated fields or indoor arenas that cater to airsoft games. It's important to play in authorized locations and comply with local laws and regulations. To find a local field near you, check airsoft groups on social media or try speaking with your local airsoft store

Before sending any replica for installation services through the website, make sure to obtain prior authorization from a customer service representative. If you fail to do so, Amped Airsoft LLC will reject your package, and you will be responsible for the return shipping charges.

Please contact our support team to coordinate.