Shipping and Return Policy

• Amped Airsoft requests between 1 to 2 business days to process and ship out normal orders. HPA lines, regulators, HPLs, IGLs, and AGLs as well as Custom HPA Builds and Player Kits are built to order and can require 5-10 business days
• Shipping times are calculated from the time the order is shipped, not from when the order is placed.
• Once your order has entered the picking and packing stage, there can be NO changes made to the order. If the email is sent before the order enters this stage, we will honor the change and/or cancelation request.
• In the event an order is flagged as potentially fraudulent, we reserve the right to request identification before shipping (usually a State ID or Driver's License) to check the validity of the order and to ensure the utmost security for our customers.
• Amped Airsoft will accept and ship orders within the United States, Canada, and most other countries (Restrictions and conditions apply. Please refer to our terms for restricted countries)
• During holidays or other large shipping volume times of the year, we may take longer to process orders. We appreciate your patience.
• The buyer is responsible for knowledge of all Federal, State, and Local laws governing the use of Airsoft and replicas. We are not responsible for purchases seized, returned, deemed unable to be delivered, import duties, VAT (Value Added Tax), or other taxes applied as determined by shipping providers or governing laws.
• Under NO circumstances will Amped Airsoft change the declaration value of any package to any recipient. This is expressly prohibited, possibly illegal and all requests for it will be promptly ignored, and the package will be sent at its accurate value. Continued requests will result in your account being banned from purchasing in the future. As a buyer, you accept responsibility for ensuring that your package arrives to you safely and securely. This includes making sure that the package gets through customs accordingly for any international shipments.
• The customer is responsible for the shipping cost to resend any undeliverable orders returned by UPS due to invalid, incorrect or incomplete shipping information. Customers will be notified within 24 hours of any issues.
• Customers will be responsible for applicable taxes and/or duties.
• Orders with custom-built airsoft guns require a processing time of 5 to 10 business days
• Orders that have selected in-store pick-up will be required to bring a legal form of identification to have the package released. Failure to do so may result in your goods being withheld.
• Buyer understands that items marked as "Pre-Order" are NOT subject to cancellation or refund. These orders will be processed when the items are available from the manufacturer. We are not responsible for delays from the manufacturer and will do our best to estimate an arrival time for Pre-Order products.
• Lithium batteries can only be shipped via ground due to federal safety regulations. These batteries will not be available for services such as 2-day air, next-day air, overnight, etc. Additionally, these batteries are not available to international customers. We are not responsible for customers who select these shipping options despite these products' inability to ship. If you select any shipment type other than ground, your battery will be sent in a standalone shipment, separate from the expedited order, and should arrive within a few extra days, pending ship times. Tracking information will only be provided at the request of the customer. For international orders, we will substitute mini LiPos in rigs and kits with a battery adapter wire. Do not hesitate to reach out to us via sales@ampedairsoft.com with any questions.

• In the event that you need to cancel an order please reach out to our customer service department with the subject of the email being "CANCEL ORDER (ORDER NUMBER)" If these directions are not followed, your cancel may be missed
• Once your order has reached a certain stage in the fulfillment process, a restocking fee may be applied if you need to cancel or change the order. For example, if you have a custom line or item being made, or we have fully packed and boxed your order, we may remit a small percentage of your refund to recoup the cost or time of processing.
  
• When order volumes are high, we may not be able to cancel/change items in your order. This includes holidays, during sales or otherwise busy times of the year
  

• Buyer understands these expedited shipping times are calculated from the time the orders are shipped, not from the time the order was placed. We will do our best to complete expedited orders in a timely manner, allowing for processing and building of the product.
• Typically, domestic expedited shipping orders are shipped out the same business day if the order is placed before 1:00 PM EST.
• Any expedited orders placed after 1:00 PM EST will ship out the next business day.
• Expedited orders will not be shipped out the weekends.
• Expedited shipping services are typically delivered and counted on business days, and Saturday delivery is only available in some areas. The means that if your order is placed and shipped on a Friday, the next business day is Monday, so that is most likely when your Next Day Air order would arrive. The same applies for 2 Day and 3 Day services.
• Domestic expedited shipping methods are as follows:
  • UPS Next Day Air
  • UPS Next Day Air Saver
  • UPS Two Day Air
  • UPS 3 Day Select

• In the event that your package was damaged, stolen from your house, or is experiencing delays/ has been lost in shipping, the customer understands that they are responsible for reaching out to Amped customer service to get a shipping insurance claim filed in the time window outlined in our Shipping Policies.
• If your package is delivered as damaged, please follow these steps:
• Please take pictures of the damaged products, packaging, and a copy of your invoice.
• Reference the Shipping Insurance Policies section below to get a claim filed.
• Contact Amped Airsoft with any further issues or questions.
• Amped Airsoft is not responsible for packages after they have left our facility. We provide free shipping insurance to our customers on all orders. With us covering the cost of the insurance, it is then up to the customer to be responsible for tracking the current status of the package and reporting any shipping issues within the given time window that is outlined on our policies page. If a claim is not filed within the time frame given, Amped Airsoft WILL NOT be responsible for the cost of the lost/stolen shipment. All packages are insured for the order amount.

• Amped Airsoft has a 30-day return policy. This goes into effect from the date the item is received by the customer. The returnee is responsible for return shipping. For returns, please reach out directly to Amped Airsoft via the email provided in the contact information. For damaged or non-functioning parts: some products carried by Amped Airsoft offer manufacturer warranties. In the event of an issue please contact the manufacturer first or we will assist you in contacting them. Most manufacturers prefer to interface with customers directly when it comes to resolving issues with their products. The Amped Airsoft warranty does not cover any products other than our own. All refunds will be issued as store credit.
• Do not ship back an item without prior authorization from Amped Airsoft. Unauthorized return or warranty claims will not be processed. If you're issued an RMA, Amped Airsoft may provide your contact information (name, phone number, email) to the manufacturer of the product to finalize the processing of the RMA and to aid in product improvement.
• Amped Airsoft's warranty and return policy are void when the product shows any signs of alteration, modification, or disassembly in any way, regardless of packaging quality. Alteration, modification, or disassembly could include modification to the orange tip, externals, internals, or removal of any original parts.
• Requests to cancel orders may be assessed a cancellation fee of 15%. We reserve the right and discretion to apply this discount when issuing refunds.
• All custom-built guns and barrel builds are non-returnable/non-refundable, and no changes can be made to the build once the order has been submitted unless an issue with compatibility occurs.
• Facemasks, clothing, or items otherwise that are similar are non-returnable after they have been used due to the possibility of contaminants left on these items deeming it unsanitary for our staff and future customers to handle.
• Mystery boxes that are purchased through our site do not qualify for a return if the customer simply does not like the items they received or if they do not fit their loadout. We try to get as much information as we can to be sure that we include items that the customer can use in their loadout, but without enough information, we can't really tell what the player will need and they will therefore receive mystery items as this is the meaning of a mystery box.
• Amped Airsoft has the right to refuse any return requests.

• Once we have initiated the return process, customers will have 30 days to complete it. This timeframe is calculate from the day Amped accepts the return and sends over instructions, to the customer shipping the return to us. If you send us the return outside of this window, or attempt to re-do the return process, your return will not be accepted or may be delayed and only subject to a refund in store credit. 

• International customer are responsible for all return shipping as we are unable to generate return labels for these items. 
  

At Amped Airsoft, we value your order just as much as you. That's why we insure all of the packages that we send out! If your package falls victim to theft, damage, or loss while in shipment, you and your order will be covered from each of these issues. Our Amped customer service team can be reached at sales@ampedairsoft.com.

The policies for our package insurance are as follows:

For stolen or no scan packages (not scanned before getting shipped out):

• Reach out to Amped customer service within 30 days to file a claim for your stolen package.
• We highly recommend checking with family and neighbors before reaching out. They may have picked up the package for you already.
• Stolen orders over $100 USD will require a police report to be submitted for verification.

For packages lost in transit:

Reach out to Amped customer service within 30 days from the last tracking update to file a claim for your missing package.

For packages damaged in transit:

Reach out to Amped customer service with with photos of the damaged package and/or item (required) no later than 30 days from when it was marked delivered.

How to File a Claim

Reach out to the Amped Airsoft customer service team here and we can file a claim on your behalf. In your email, please be sure to include as much info about the issue as possible including your order number. From there we can handle everything on our end!

All Amped items carry a manufacturer’s warranty against defects and workmanship.

Gun Builds

This would not cover misuse or negligence, accidental or fall damage, or damaged trigger boards from over pulled triggers, wire harnesses, or FCUs from mistreatment. Any work by other techs or shops will also not be covered.

Barrel Builds

Amped Lines

Amped SLP Regulator

HPLs 

We guarantee our Amped HPLs (High Pressure Lines) for 1 year from date of purchase to the original purchaser of the item. 

Other items 

We guarantee all other items made in house at Amped Airsoft, such as our dual tank kits, output adapters, and other air rigs items.