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Policies & Returns
(Updated 8/24/17)

Store Location and Information

Amped Airsoft has moved its retail location. The new address is:

Amped Airsoft
2250 Noblestown Rd
Pittsburgh, PA 15205

Retail Hours of Operation:
Mon - Thurs: 4:00PM to 8:00PM
Fri - Sat: Noon to 8:00PM
Sunday: Closed

Customer Service Phone: 724-366-6590

General Shipping Information


Amped Airsoft LLC will ship orders Monday through Friday. During holidays or other large shipping volume times of the year, we may take longer to process orders. We appreciate your patience.

Once your order has been placed there can be NO changes made to the order.

Transactions completed with PayPal E-Checks may take longer to process. This is due to the bank not releasing the funds as quickly as other payment methods. No products will be shipped until the payment has been fully processed. We recommend using a different form of payment if you utilize an expedited shipping method.

We utilize an array of fraud prevention software on our e-commerce page. In the event an order is flagged as potentially fraudulent, we reserve the right to request identification before shipping (usually a State ID or Driver's License) to check the validity of the order and to ensure the utmost security for our customers.

Air lines, regulators, HPLs, IGLs, AGLs and AGL90's as well as Custom HPA Builds and Player Kits are built to order. We can not guarantee same day shipment on these items at this time.

Expedited shipping services: We will do our best to complete these orders in a timely manner, allowing for processing and building of the product, but the buyer understands these services are calculated from the time they leave us and not from the time the order was placed.

Lithium batteries can only be shipped via ground due to federal safety regulations.  These batteries will not be available for services such as 2 day air, overnight, etc. Additionally these batteries are not available to international customers.  International customers may substitute lubrication or connector adapters if purchasing player kits that include them. We are not responsible for customers who select these shipping options. If you select anything other than ground, you will not receive the battery.

Buyer understands that items marked as "Pre-Order" are NOT subject to cancellation or refund. These orders will be processed when the items are available from the manufacturer. We are not responsible for delays from the manufacturer and will do our best to estimate an arrival time for Pre-Order products.

We will not ship replicas to states or countries where the game of Airsoft has been banned. The buyer is responsible for knowledge on all Federal, State and Local laws governing the use of Airsoft and replicas. We are not responsible for purchases seized, returned, deemed unable to be delivered, import duties, VAT (Value Added Tax) or other taxes applied as determined by shipping provider or governing laws.

Customers will be responsible for applicable taxes.

All guns sold from Amped Airsoft will be sold with permanently affixed orange tips.

Packages that are returned to us as undeliverable or incorrect address will be contacted within 24 business hours upon return to us. Customer will be responsible for return shipping and any return shipping fees.

Additionally Amped Airsoft is not responsible for packages after they have left us.

In the event of damage or loss we will assist you in filing an insurance claim.

All packages are insured for order amount.

Orders that have selected in store or warehouse pick up will be required to bring a legal form of identification in order to have the package released. Failure to do so may result in your goods being withheld.

Below maps represent ESTIMATED shipping time from date of pickup, duration of transit, to date of arrival and are not indicative of a guaranteed delivery date.

 

 amped-airsoft-ups-shipping-ground-time.jpg
amped-airsoft-ups-canadian-transit-times-ground.jpg


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Order Changes

Request to cancel orders may be assessed a cancellation fee of 15%. We reserve the right and discretion to apply this discount when issuing refunds.

Once your order has been placed there can be NO changes made to the order.

All custom-built guns are non-returnable/non-refundable, and no changes can be made to the build once the order has been submitted.



Buyer Responsibilities:

By purchasing products from Amped Airsoft, the user acknowledges that they are at least 18 years of age or older. Buyer is responsible for abiding by all Federal, State and Local laws governing the use of Airsoft and replicas. We are not responsible for purchases seized, returned, deemed undeliverable, import duties, VAT (Value Added Tax) or other taxes applied as determined by shipping provider or governing laws.

Under NO circumstances will Amped Airsoft change the declaration value of any package to any recipient.
This is expressly prohibited, possibly illegal and all requests for it will be promptly ignored and may be reported to the authorities.




Request for Return Merchandise Authorization (RMA)

Do not ship back the inventory without prior authorization from Amped Airsoft. Unauthorized return or warranty claims will not be processed. In the event that you're issued an RMA, Amped Airsoft may provide your contact information (name, phone number, email) to the manufacturer of the product to finalize the processing of the RMA and to aid in product improvement.

If your package is delivered as damaged please follow these steps:

1. Document where the damage has occurred with pictures.
2. Check the box for missing or damaged contents.
3. Contact Amped Airsoft immediately for help with completing an insurance claim.

Amped Airsoft offers a 14 day conditional return policy for damaged products or manufacturer defects. Returns may be subject to a 15% restocking fee. This policy goes into effect upon receipt of product. All items will be subject to inspection by Amped Airsoft. The returnee is responsible for return shipping. All refunds will be issued as store credit.

Some products carried by Amped Airsoft offer manufacturer warranties, in the event of an issue please contact the manufacturer first or we will assist you in contacting them. Amped Airsoft warranty does not cover any products other than our own.

Amped Airsoft's warranty and return policy are void when product shows any signs of alteration, modification or disassembly in any way, regardless of packaging quality. Alteration, modification or disassembly could include modification to the orange tip, externals, internals or removal.

Amped Airsoft is not responsible and cannot guarantee compatibility issues with aftermarket parts, rails or accessories.

Replica guns, custom guns or HPA guns sold by Amped Airsoft should only use high quality Airsoft BB. We recommend use of BB Warz, Elite Force or comparable brands with your replica. Use of lower grade or weight BB may damage your replica and void your warranty.

Batteries or chargers that are included with replicas are often inferior quality. We recommend the use of quality brand batteries and chargers. These batteries and chargers are not covered under Amped Airsoft warranty.


Amped Airsoft is not responsible for the mishandling of batteries sold by Amped. Please observe safe handling when charging, transporting and using batteries, especially with LiPo batteries.


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Privacy Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.


How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.


How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Amped Airsoft LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 1st, 2016.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Your consent

By using our site, you consent to our privacy policy.



GENERAL FAQ

What is “SurePost”?

UPS SurePost is an economy, residential, ground service.

This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.

The item I ordered was marked as “Pre-Order”, what does that mean?

Occasionally we will list items as “Pre-Order” with their expected manufacturer release date. This is for customers who are willing to commit to the item before its actual physical arrival. We also list some of our high volume items as pre-order so that customers will be queued when they arrive.

My ordered just shipped, how long will it take to arrive?

Depending on your location and selected service, your order may at times arrive sooner than expected. Please review this chart for general shipping times. Please note that UPS does not delivery on Saturday or Sunday. Also note that international orders will take longer to process and arrive due to custom clearance.


My tracking information does not work?

Occasionally our system may send tracking information that appears not to work.
UPS Tracking numbers will start with a 1Z
USPS Tracking numbers will start with a 9 and will be 22 numbers long

Some forms of tracking will not work internationally.

I received damaged or missing products?

In the events of a damaged or missing products please follow these steps:
1. Please take pictures of the damaged products, packaging, and a copy of your invoice.
2. Please document and record anything else about the damage or missing products.
3. Contact Amped Airsoft and we will help resolve the issue.

My transaction was declined but I still see a charge on my card?

If your transaction was declined you may see a “Authorization” charge on your account. This is purely an authorization, funds do not transfer until later. If your card was declined by our systems then the “Authorization” will fall off, and no money will be charged to your account. 

I was issued a refund, why has it not come through?

Refunds typically take 3-5 business days to process through. If your refund was issued by Paypal this may take longer.

How does Amped Airsoft protect my identity?

Amped Airsoft utilizes several advanced filters for orders and payment processing. Amped does not store payment information. Please review our Privacy Policy for in an in depth review of our procedures.


TECH WORK FAQ

Does Amped Airsoft work on Airsoft guns?
Amped Airsoft is fully equipped to service and repair most any Airsoft or HPA gun on the market. If you are interested in having your gun sent in please send an email to
sales@ampedairsoft.com.

I purchased install services on the website and sent my replica in?
If you plan on purchasing install services on the website DO NOT SEND YOUR REPLICA OR ANY REPLICA IN WITHOUT PRIOR AUTHORIZATION from a customer service representative. Amped Airsoft LLC will reject your package and are not responsible for return shipping charges.

Please contact
sales@ampedairsoft.com to secure a tech number so that we are able to coordinate your requests.

 

Does my gun get worked on as soon as it arrives?
Tech work is in huge demand across the industry. Guns that arrive to us will be put into our tracking system and put in queue to be worked on. We do not guarantee any time frame on guns being turned around. We do our best to repair guns in a timely manor but complex problems occasionally require complex problem solving.

Does Amped Airsoft R Hop?
Sorry we do not offer this service. If you buy the parts and purchase the installation service, we will be unable to complete the service requested. Refund requests will not be granted.

I ordered a pre-built barrel set up from Amped and I am having problems.
This service is generally a drop in for most guns but we cannot guarantee proper fit with all types of set ups and bodies. Additional modification may be required in order for this to work with your specific gun. Such modifications may include spacing the barrel with o rings or reseating the bucking.