Due to the PA Governor's order concerning COVID-19 non-life sustaining businesses, we are temporarily closed, but still accepting orders for when we are cleared to come back to work.
We want to thank all of our customers who are still supporting us this way even though there will be long shipping delays due to us being ordered by the state of PA to not be allowed within our building to fulfill orders. Please be advised that we will not be able to ship these orders out until we are cleared to re-open for shipping fulfillment at our location.
Once we are allowed to reopen, we will make public announcements letting our customers know. On our last day (3/20/2020) at our location we shipped out all pending orders. All other pre-orders (Such as Kythera) are being held pending updates by PolarStar. Delays will likely occur, but please hang in there. We are all in the same boat and everyone is doing everything absolutely possible during this unprecedented time.
Please stay safe out there.
Frequently Asked Questions & Answers
- Is Amped Airsoft Online Store closed?
No, Amped Airsoft's online store will remain open to accept orders, however due to us not being able to physically be in our building, we are unable to fulfill orders until the state government gives us the OK to restore business.
- Is Amped Airsoft's Walk-In Retail Store closed?
Yes, we were required to close both our retail store as well as offices due to an order by the State of PA's governor.
- If I order, when will my order be fulfilled?
All orders will be fulfilled once we are allowed to go back to work, which will be deemed by the state. At this time we are hoping within 14 days, however, since this is an ever changing situation, that time frame may be longer or shorter depending. We are leaning towards longer as this pandemic is getting nasty. Please do not order if you are not willing to wait.
- Will Amped Airsoft staff and customer support be available during this time?
No, sadly due to this situation and our inability to be at our location as of 3/20/20, we have had to discontinue all customer support. We ask for customers to send emails to firstname.lastname@example.org with their questions so that we can respond to them once we get the all clear to reopen. We will be working diligently to get everything back to normal at that point as it will be a very large undertaking.
- What if I placed a Kythera or other pre-order?
Your pre-orders are still here and are currently in production with PolarStar. Please stay tuned for updates from PolarStar as this pandemic will more than likely delay their production slightly. Please do not panic as this is to be expected and they are working as hard as they can during this uncertain time. Backing out on pre-orders due to this delay is inevitably going to make this situation way worse, so please... be patient. We are all in the same boat and in very rough spots.
- What is this Governor's Order you speak of?
Link to Governor's Order: HERE